The Measures in Place for a Safe and Secure Gaming Experience at Crown Pokies
As one of Australia’s leading gaming operators, Crown Pokies takes the safety and security of its patrons very seriously. With a wide range of games available, from classic pokies to table games and electronic gaming machines, there is something for everyone at Crown game Pokies.
Responsible Gaming
Crown Pokies has implemented various measures to promote responsible gaming practices among its patrons. These measures include:
- Self-Exclusion : Crown Pokies allows customers to exclude themselves from playing on site for a period of time, which can range from 24 hours to 6 months or even permanently.
- Loss Limits : Customers can set their own loss limits, ensuring they do not spend more than they can afford to lose.
- Time Limits : Similarly, customers can set time limits on how long they want to play, preventing excessive gaming sessions.
- Support Services : Crown Pokies offers access to support services for patrons who may be experiencing problem gambling. These services include counseling, financial assistance and education programs.
Security Measures
The safety and security of our patrons is paramount at Crown Pokies. Our staff undergo rigorous training in order to provide a safe and secure gaming experience. This includes:
- Cashless Gaming : All games at Crown Pokies are cashless, eliminating the risk of physical cash being lost or stolen.
- Secure Electronic Funds Transfer : Customers can securely transfer funds between their account and any connected bank account, ensuring their financial information is protected.
- Surveillance : Our premises are equipped with CCTV cameras to monitor all areas, including games, gaming machines and staff interactions.
Fair Gaming
Crown Pokies guarantees that all games on site are fair and unbiased. We have implemented the following measures:
- Regular Audits : External auditors regularly review our games and systems to ensure they meet the highest standards of fairness.
- Transparent Rules : Our rules for each game are transparent, clear and easy to understand.
- Random Number Generators (RNGs) : All electronic gaming machines at Crown Pokies use RNGs to generate outcomes. These RNGs are tested regularly to ensure their integrity.
Customer Service
Crown Pokies takes pride in providing exceptional customer service. Our staff is trained to be friendly, approachable and knowledgeable about all our games and services. We strive to:
- Provide Clear Information : All information provided by Crown Pokies is clear and concise, ensuring customers understand the rules of each game.
- Offer Assistance : Customers can seek assistance from our staff if they have any questions or concerns about a particular game or service.
- Ensure Comfortable Gaming Environment : Our premises are designed to provide a comfortable gaming environment for all patrons.
Regulatory Compliance
Crown Pokies is committed to regulatory compliance and operates within the strict guidelines set by the relevant authorities. We adhere to:
- Licensing Requirements : Crown Pokies holds the necessary licenses required to operate in Australia, including those issued by state and territory governments.
- Compliance with Legislation : Our operations are fully compliant with all applicable legislation, including gaming laws and regulations.
- Regular Audits : External auditors regularly review our operations to ensure compliance with regulatory requirements.
Conclusion
Crown Pokies takes the safety and security of its patrons very seriously. We have implemented numerous measures to promote responsible gaming practices, ensure fair gaming, provide exceptional customer service and operate within the strict guidelines set by the relevant authorities.
